Terms & Conditions
Product of Experience
Last updated: December 18, 2025
1. About Product of Experience
Product of Experience ("we", "us", "our") provides consultancy, advisory, design, and delivery services related to product strategy, customer experience, service design, digital transformation, and emerging technologies.
These Terms apply to all work carried out unless superseded by a separate written agreement.
2. Scope of Services
We provide services including (but not limited to):
- Product and customer experience consultancy
- Strategy workshops and facilitation
- Research, analysis, and recommendations
- Design concepts, prototypes, and documentation
- Advisory support on tools, platforms, and technologies
- Website and AI-enabled solutions (where agreed)
Specific deliverables, timelines, and fees will be outlined in a proposal, statement of work, or written agreement.
3. Nature of Consultancy
- Our services are advisory and collaborative.
- We provide recommendations, not guarantees.
- Outcomes depend on client decisions, implementation, market conditions, and internal capability.
- We do not accept responsibility for business, financial, or operational decisions made by the client.
4. Fees & Payment
- Fees are agreed in advance and stated in writing.
- All prices are inclusive of VAT at 20% unless stated otherwise.
- Invoices are payable within 14 days of issue unless agreed otherwise.
- Late payments may result in work being paused until payment is received.
5. Cancellations & Rescheduling
Workshops / Sessions
- Cancellations with more than 5 working days' notice may be rescheduled without charge.
- Cancellations within 5 working days may be charged in full.
Ongoing Engagements
- Either party may terminate with written notice as outlined in the agreement.
- Work completed up to termination remains payable.
6. Intellectual Property
- Unless agreed otherwise, all pre-existing IP remains the property of the original owner.
- Upon full payment, the client is granted a non-exclusive, perpetual licence to use deliverables for internal business purposes.
- We retain the right to reuse general knowledge, frameworks, and non-confidential learnings.
7. Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information shared during the engagement, unless:
- Required by law
- Already public
- Explicitly agreed otherwise in writing
8. Third-Party Tools & Platforms
- We may recommend or work with third-party tools and services.
- We are not responsible for outages, changes, pricing, or performance of third-party providers.
- Any third-party contracts are between the client and the provider.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the total fees paid for the relevant engagement.
- We are not liable for indirect, consequential, or loss-of-profit damages.
- Nothing limits liability for fraud or death/personal injury caused by negligence.
10. Data Protection
- Where applicable, both parties agree to comply with UK GDPR and data protection laws.
- We do not act as a data controller unless explicitly agreed.
11. Testimonials & Case Studies
- Unless agreed otherwise, we may reference anonymised outcomes or high-level case studies for marketing purposes.
- No confidential or sensitive details will be shared without permission.
12. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to its courts.
13. Contact
For questions about these Terms:
Product of Experience